R&L Enterprise accepts returns provided the following Return Requirements are met. We ask that our customers familiarize themselves with the ORDER POLICY prior to placing an order. Please feel free to call us at 505-836-4772 if you have any questions about a product.
Return product(s) must be new and unused. Any used or attempted to be used products will not be accepted as a return. All returns must be made no more than 14 days after receipt of product. ALL shipping cost (to and from our shop) must be paid for by the customer. Prior to shipping product, a Return Authorization(RA) number must be obtained and marked on the outside of the box.
If all above return requirements are met, please email us at firstname.lastname@example.org to obtain a return authorization (RA) number. Any returns that are received without a RA number or a valid RA number will be refused. All RA numbers expire 14 days after being issued. Products must be returned using the same or similar method of delivery. Any products not returned via original or similar delivery method will be refused. Return shipping must provide tracking information, insurance, and be securely packaged. Any product returned with damage to the packaging or to the product itself will be refused.
Once we receive the return, the product will be inspected. If the product has concealed damage, the customer will be notified so a claim can be filed with the carrier. As long as the item is new and unused, a refund less the original shipping cost will be processed. Please note that all shipping cost incurred, even those on free shipping items, are not refundable. A 100% store credit instead of a refund will be given if the customer chooses to obtain credit. All refunds will be issued to the original form of payment. Please allow 1-3 business days for inspection of your return and 2-7 additional business days for your refund.
Special orders cannot be cancelled or returned. These types of orders will be specified as "Special Orders" on the website when the order is being placed. Please contact us prior to purchasing a product on special order so that we can verify it is the right product for you.
Only orders that have not been shipped can be cancelled. If the order(s) is requiring cancellation, please contact R&L Enterprise at 505-836-4772. If the product(s) have not been shipped, the order may be cancelled. Otherwise, please refer to the above return process. Please note that shipments refused by customer is subject to a 25% restocking fee. We can only cancell an order by phone.
Our products are in new and unused condition. If the product received is not functioning, please call us at 505-836-4772, no later than 14 calendar days after receiving product. Any non-workable product reported after the 14 calendar days with not receive any replacement or credit from R&L Enterprise. One reported, we will determine if a replacement or credit should be given or if the buyer will need to contact the product's manfacturer for a replacement or for service. Most defective products can only be handled by the manufacturer of the product.
We will ship product via UPS Ground Shipping, typically taking 3 to 7 working days for product to arrive to location. If product is needed sooner, please call R&L Enterprise at 505-836-4772 and we can arrange for a quicker arrival with additional cost.
It is the reponsibility of the customer to make a claim for any damage to product or to report missing product to UPS. When the product arrives, customer must inspect order for damage. If the product is damaged, please do not refuse but note the damage on the delivery receipt or with the driver. Keep a copy of the document noting the damage. Please also note if the box is damaged or crushed in case the product is damaged. A picture of the box prior to opening will need to be taken. Any items that are signed for as received in good condition, and then later reported as damaged, may not be eligible for a refund. Keep all boxes and packing material until the the claim is settled.